How the mobile
revolution
benefits
transportation
and services
companies

According to studies conducted by CEFRIO in 2012 and 2016, the proportion of Quebeckers who have a smart phone increased from 32% to 58% in four years. In the world of tablets, the jump is even more remarkable: from 13% to 51%.

In addition to changing consumer habits, the mobile craze has a major impact in businesses. For example, more and more employees tend to use their personal mobile device in their work. This new reality poses several challenges for companies, especially for security, but the benefits outweigh the risks; it has been proven that mobility increases productivity and substantially improves a business’s processes.

For businesses whose staff travels regularly, as in the transportation and services sectors, mobility is a veritable windfall of opportunities. Let's take a look at how the best businesses in these sectors succeed in benefiting from mobile technologies by acquiring specialized applications such as ProgressionLIVE.

01 Invoicing in real time

Mobility allows for direct invoicing in the field, which can be extremely useful for consolidating the invoicing process.

With a good application, as soon as the work is done (service rendered, merchandise delivered, etc.), the employee on site can create an invoice, get the customer's signature and send the customer a copy of everything. If the customer has questions or concerns about the invoice, the employee will be able to provide answers instantly. The customer's experience will be greatly enhanced.

Moreover, the fact that the invoice is delivered immediately reduces the length of the invoicing cycle, which reduces the period between completing the work and receiving the payment. Improved invoicing = improved cash flow.

02 Your database, with you, everywhere

Employees on the road who benefit from a good mobile infrastructure have more information available to them, which allows them to work more efficiently and independently.

With the help of a mobile application connected directly to customer files, the employee can easily access customer files and the notes left about them. The information contained in the files can help employees to customize and adjust their service to each customer.

By accessing reliable information on customers, products and work places in real time, employees are in a better position to make appropriate decisions and offer service adapted to the mandate that they are entrusted with.

03 Evidence

Nobody wants to find themselves in a litigious situation, but it is a reality that occasionally arises and which can cause all kinds of headaches if you're not prepared for it. There is no miracle cure for this problem, but making optimum use of good mobile resources can offer some serious protection.

For starters, a mobile application designed to support the work of professionals on the road can be used to obtain a customer's signature when delivering merchandise or providing a service. This provides proof that the mandate was fulfilled and the person who received the good or service can be identified.

In addition, a quality mobile application can be used to take photos of the work done and to leave notes. This will have two effects:

Knowing that they will have to photograph and document their work tends to make employees pay more attention to detail.
If the customer claims that the work was not done properly, you will have the photos as proof of the contrary.

In other words, using a good mobile application can protect the business in case of litigation and can contribute to increasing the quality of the services rendered.

04 Paperless solution

Digitizing the sales process for employees who travel can completely eliminate paper forms.

By getting rid of paper forms, you reduce the business's ecological footprint and its expenses for printing and office supplies in one fell swoop. The employees’ job is greatly simplified: their mobile device contains all the forms and documents that they need to do their work.

The computerization of field operations and the elimination of paper forms also make it much easier to trace the history of completed mandates. By keeping the information in a secure database that is accessible at all times, a quality application can be used to find a work order or proof of delivery dating back several years in just a few seconds.

05 Real time follow-up of activities

The GPS functions on mobile devices allow administrators to know where their equipment and staff are at all times. This follow up in real time can be used to know if employees are at the right place, if they are late in completing their mandates, etc.

This information makes it much easier to rigorously follow-up on current activities and to make decisions on a daily basis that are perfectly in line with the reality in the field.

A beneficial trend for SMBs

The democratization of intelligent devices and the emergence of affordable applications have made mobility more accessible than ever for businesses, a trend that could be especially profitable for SMBs that operate in the transportation and services sectors.

In order to facilitate the integration of mobility in the business practices of Acomba users, we have concluded a partnership agreement with the developers of ProgressionLIVE, an application that already helps hundreds of businesses to reduce their costs and increase their productivity.

Go to our website to discover the benefits of the convergence of Acomba and ProgressionLIVE.